🚀 Successful realization of Bitrix24 implementation project for CIO Logistics: on the way to digital transformation! 🚀
We at Gulian Digital are proud to share our experience of successfully implementing the Bitrix24 CRM system for our valued client, CIO Logistics. This project was an important step in optimizing business processes and strengthening the company's leadership position in the logistics services market.
Initial situation:
Prior to working with us, CIO Logistics faced significant challenges in managing data and coordinating the work of their managers and agents, which was being done in Google Sheets. This was causing data confusion, slowing down processes and increasing errors, which significantly reduced the overall efficiency of the company.
Prior to working with us, CIO Logistics faced significant challenges in managing data and coordinating the work of their managers and agents, which was being done in Google Sheets. This was causing data confusion, slowing down processes and increasing errors, which significantly reduced the overall efficiency of the company.
Project Objectives:
🔹 Integration of a single CRM system to centralize all data and processes.
🔹 Automation of sales funnels and processing of client requests.
🔹 Providing unified data access for all employees, regardless of their location.
🔹 Increasing overall work productivity and reducing order processing time.
🔹 Integration of a single CRM system to centralize all data and processes.
🔹 Automation of sales funnels and processing of client requests.
🔹 Providing unified data access for all employees, regardless of their location.
🔹 Increasing overall work productivity and reducing order processing time.
Solution:
To accomplish these goals, we took the following steps:
To accomplish these goals, we took the following steps:
- Analysis and Planning: A thorough analysis of the current processes and needs of CIO Logistics allowed us to develop a detailed implementation plan.
- Customization and customization of Bitrix24: Customization of CRM for specific business requirements, including integration with external communication services and customization of business processes.
- Staff training: We conducted a series of trainings for CIO Logistics staff to enable them to use the new system effectively.
- Testing and launch: After customization of the system, a series of tests were conducted to ensure its stability and compliance with the client's requirements.
Results:
After the implementation of the project, CIO Logistics significantly improved its responsiveness and customer service quality. Reduced processing time and automation of key processes have reduced operational risks and increased customer satisfaction.
After the implementation of the project, CIO Logistics significantly improved its responsiveness and customer service quality. Reduced processing time and automation of key processes have reduced operational risks and increased customer satisfaction.
Testimonial:
“The implementation of Bitrix24 has fundamentally changed our approach to managing our client base and sales process. Thanks to the professionalism of the Gulian Digital team, we achieved impressive results in a short period of time.” - Arman, Head of Marketing at CIO Logistics.
“The implementation of Bitrix24 has fundamentally changed our approach to managing our client base and sales process. Thanks to the professionalism of the Gulian Digital team, we achieved impressive results in a short period of time.” - Arman, Head of Marketing at CIO Logistics.
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📧 info@gulian.digital
📞 +374-91-510-350
📧 info@gulian.digital
📞 +374-91-510-350