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Case Study: Website Development and Altegio System Implementation for Level Barbershop

Разработка сайтов EN Продвижение EN Внедрение CRM/ERP EN
Project Overview: Level Barbershop approached us with a request to create a modern, functional website for their barbershop network in Armenia. The main goal was not only to develop a high-quality website but also to ensure its seamless integration with the business management system – Altegio, and to implement tools for automating branch operations.
1. Website Development: We built a unique website for Level Barbershop on the Tilda platform, utilizing extensive custom coding. The website’s modern and stylish design aligns with the barbershop's identity and its target audience. It provides customers with comprehensive information about services, promotions, staff, and branches, while ensuring easy navigation and online booking.
2. Altegio Implementation:
  • Adding a New Branch: We added the new Level Barbershop branch to the Altegio system and created a unified network for managing multiple locations. This enabled centralized management of all business processes, including staff scheduling and customer database maintenance.
  • Service and User Rights Configuration: All services were set up and assigned to employees of each branch. We defined and configured roles and user access rights in the system to facilitate efficient distribution of responsibilities.
  • Integration with VIVA MTS Telephony: We implemented integration with the VIVA MTS cloud-based PBX, allowing call tracking, automatic customer data entry, and linking calls to booking records in the journal. This integration enhances customer interaction and provides detailed call statistics.
3. Integration with Maps and Online Booking: We integrated the website and Altegio system with maps, enabling users to book services directly from Yandex Maps. Customers can now find Level Barbershop branches on the map and make online bookings at their convenience, increasing service visibility and accessibility.
4. Cloud PBX Implementation (IP Telephony) with VIVA MTS (Armenia): To optimize call handling and enhance customer service, we implemented the VIVA MTS cloud PBX. This enables salon administrators to efficiently work with the customer base, process calls, record conversations, and automatically save contacts in the Altegio system. The IP telephony integration also allows for tracking all inquiries and analyzing the performance of each employee.
Results:

  • A modern, functional website was created, fully meeting the client's requirements.
  • The Altegio system was successfully implemented and configured for the new branch, providing centralized management of services and customer databases.
  • Integration with the VIVA MTS cloud PBX improved administrative efficiency and enhanced customer interactions.
  • Online booking via Yandex Maps increased Level Barbershop's visibility and streamlined the booking process for customers.
Additional Benefits:

  • Full automation of booking and customer base management with the Altegio system.
  • Enhanced convenience for customers, allowing them to book services 24/7 through the website, social media, and maps.
  • Improved branch management, statistical analysis, and quality control of services.

Contact us to learn how we can help your business grow and develop using modern digital solutions and management systems like Altegio and cloud-based PBX!
📧 info@gulian.digital / 📞 +374-91-510-350