Dear colleagues, we are pleased to share with you important changes in the services “Bitrix24 Maintenance Hour Packages” and “Website Maintenance Hour Packages”.
What we invented, changed and implemented:
- We have expanded the range of packages and slightly indexed the cost per hour. Yes, we have to do this because everything is getting more expensive.
But, now you have the opportunity to choose the right option that matches the volume of tasks that need to be solved.
Also, by popular demand, we have extended the validity of the packages.
20 hours
The cost of an hour inside the package: 2 750 rubles.
Package validity period: 3 months
Total cost of the package: 55,000 rubles.
30 hours
The cost of an hour inside the package: 2 500 rubles.
Package validity period: 6 months
Total cost of the package: 75 000 rubles.
50 hours
The cost of an hour inside the package: 2 000 rubles.
Package validity period: 9 months
Total cost of the package: 100,000 rubles.
100 hours
The cost of an hour inside the package: 1 750 rubles.
Package validity period: 12 months
Total cost of the package: 175,000 rubles.
- Our Bitrix24 experts have done a good job, developed and put into operation the functionality of automatic preparation of reports on tasks completed for the month!
We closely monitor every hour spent (in 10 minute increments) and keep detailed time records using Bitrix24 - this allows us to provide you with clear and transparent progress reports.
- Now at the end of each month, the project manager will send the following documents to you:
- Report on closed tasks for the month: this document includes the name of each task and the amount of time we spent on their fulfillment. Of course, the report includes only the tasks accepted by you.
- Statement of work performed: this document reflects the number of hours closed for the month, according to the report on tasks. We are sure that your accounting department will thank us for this, ours has already told us.
Thank you for using our already popular service “Support Hour Packages”. We appreciate your trust and strive to make our cooperation as convenient, comfortable and mutually beneficial as possible. Set more interesting and non-standard tasks, we are ready to work.
Work accounting rules
- Service activities are defined by tasks in the customer's working group on the Gulian Digital portal.
- The project manager schedules the work of specialists taking into account the current workload, category and complexity of tasks.
- The time of work execution is recorded by the specialist with an accuracy of 10 minutes and is reflected in the report in decimal fractions of an hour.
- The service balance is maintained in hours and reflects the time available to the customer for work of the contractor's specialists for all tasks accepted for accounting.
- Closed tasks, the completion of which is confirmed by the customer, are accepted for accounting in the balance sheet.
- Warranty tasks related to correction of errors made by the contractor are not accepted for accounting in the balance sheet.
- Tasks can be of different categories, which determine the conversion factor K multiplied by the actual time of work on the task to calculate the time to be accounted for in the service balance.
- A task is considered Urgent if the planned time of work start on the task does not suit the customer and there is a technical possibility to start the work earlier by changing the work plan and increasing the priority. This category of task must be agreed upon by the customer before starting work on it.
- The task can be performed outside the working hours of the performer at the request of the customer with notification of the customer about the conditions of such categorization.
- Negative balance on the service means the customer's debt and requires additional payment in accordance with the terms of the contract.
- The contractor has the right to suspend work until the balance of the service is restored to a positive value by the customer.
Task categories and conversion factors
Task categories and ratio
- Unclosed tasks, Guarantee tasks, including at the client's request - 0
- Ordinary Closed tasks, performed during contractor's working hours at client's request or in accordance with the Technical Assignment - 1.
- Urgent, Closed, performed during working hours at the client's request (emergency work, etc.) - 1.5
- Ordinary Closed tasks performed outside working hours at the client's request (restoring from backups, transferring resources to other sites, etc.) - 2
- Urgent, Closed, Out-of-hours tasks performed at the client's request (disaster recovery from backups on weekends, etc.) - 3
Monthly reporting
We are very meticulous about accounting for time spent using the Bitrix24 corporate portal, as well as accounting and financial documents.
At the end of each month, the project manager will send the following documents to you:
- Report on tasks closed for the month. The report includes the name of the task and the time spent on their fulfillment.
- Statement of work performed, which reflects the number of hours closed, according to the report on tasks.
Entry points and processing mode
- Consultations on the portal guliandigital.bitrix24.ru
- Receiving requests by phone.
- Reception of appeals is carried out round the clock in automatic mode.
- Service is provided on working days from 9-00 to 18-00 Yerevan time.
Your benefits when purchasing a watch package
- You will be able to promptly get an answer to questions about solving certain tasks on the Bitrix24 portal.
- You will get a significant benefit in money when ordering work on the automation of business processes and functional improvements.
- You will be confident in the correct operation of such a wonderful tool to increase the efficiency of the company - Bitrix24.
- And as a result, you will maximize the efficiency of your company and reduce the loss of time of employees.
Site maintenance packages
Performing work on your site as assigned.
List of works and services within the package:
- Placing, editing, deleting content on the site (content management).
- Layout and adaptive layout of static and dynamic pages and sections of the site.
- Creating menus and controls and navigation.
- Correction of graphic materials (cropping, background, brightness, size).
- Development and installation of static and animated banners.
- Animation of visual components on the page.
- Development of calculators and other complex program elements.
- Setting up online store catalogs, payment systems and shopping carts.
- Installation of metrics and counters.
- Analytics and recommendations for site development.
- Checking the site for viruses.
- Backup of the site by means of the platform.
- Adding tables with adaptive layout.
- Optimization of settings to increase performance.
- Geolocation and creation of sub-sites for different geographical zones.
- Other work on design, layout, programming, content management.
