In the digital age, choosing the right IP telephony is becoming key for businesses in Armenia. IP telephony, which uses the Internet to transmit voice messages, offers flexibility, scalability and cost-effectiveness. But among the many options, how do you choose the right one? In this article, we look at the key factors to consider when choosing IP telephony for your business.
Key Selection Criteria:
1. Reliability and Quality of Communication
When choosing an IP telephony provider, pay attention to the quality and reliability of the connection. It is important that calls are clear and without delays, especially if your business depends on communication with customers.
2. Pricing Policy and Tariffs
Compare tariffs from different providers and choose the one that offers the best value for money. Consider not only the subscription fee, but also the cost of additional services.
3. Scalability and Flexibility
Your IP phone system should be scalable to meet your growing business needs. Check how easy it is to add new lines or features.
4. Functionality and Additional Services
Features such as voicemail, call forwarding, and conference calling may be critical to your business. Choose a provider that offers a wide range of features.
5. Support and Service
Good customer support is critical. Make sure the provider you choose offers fast and competent technical support.
6. Integration with Other Systems
Check how easily your IP phone system can integrate with other business systems you use, such as CRM or ERP.
Recommended Providers in Armenia:
- VIVA-MTS: A leading provider in Armenia with ready-made applications for popular CRM systems such as Bitrix24 and amoCRM.
- Team: One of the largest providers offering reliable IP telephony services with a wide range of features.
- Ucom: Known for its innovative solutions and competitive tariffs.
- Rostelecom: Offers scalable IP telephony solutions suitable for both small and large businesses.
VIVA MTS
Working integration variant - Viva-MTS
- Information about IP telephony on Viva-MTS site with indication of service cost https://pbx.mts.am/ru.
- It is necessary to get the address of Viva-MTS Virtual PBX (“company.pbx.mts.am”) after connection.
Integration Opportunities:
- A pop-up customer card on an incoming call. Your manager will see what kind of client is calling and what deal is open. Save time for managers and customers.
- One-click calls to customers. Don't waste time dialing. Click on the customer's number, your phone will receive an incoming call, pick up the phone and wait to be connected to the customer.
- Display the client's name on the screen of the IP phone or softphone when an incoming call comes in.
- Information about all conversations is recorded in the client card. You can listen to these conversations directly from amoCRM.
- Set up auto-connection of called customers with responsible managers.
- When an incoming call from an unknown number, a new contact and transaction will be created in amoCRM.
- Receive and make calls directly in the amoCRM interface (see below).
Are you ready to take your communication system to the next level with IP telephony? Don't miss the opportunity to increase your business efficiency with modern and reliable solutions.
📞 Свяжитесь с нами сегодня,To learn more about IP-telephony options and get individual consultation. We will help you choose the best option that meets your business needs and budget.
📞 Свяжитесь с нами сегодня,To learn more about IP-telephony options and get individual consultation. We will help you choose the best option that meets your business needs and budget.
